For the purposes of the General Data Protection Regulation ("GDPR") and UK data protection laws, the controller is Aark, The Old Methodist Church, Old Stone Road, East Cramlington, NE23 6XW

About this document

This privacy policy sets out the way Aark Embroidery and Printing process your personal data and we've created this privacy policy to make sure you are aware of how we use your data.

How we collect your information

We may collect your personal data in a few limited ways, namely:

Directly from you, when you complete your details during the purchase of an item.
Directly from you when you have completed a ‘contact us’ request.
Directly from you when you have contacted us via email/telephone/ in person
From a 3rd party when we have contact with them.

The types of information we collect

We may collect the following types of personal data about you:

Contact and communications information, including your contact details (including email address(es), telephone numbers and postal address(es) and records of communications and interactions we have had with you);
Registration information for licenced bodies.
Financial information, including payment details;
Certain other information which you volunteer when making use of our business

How we use personal data

Personal data provided to us will be used for the purposes set out at the time of collection and, where relevant, in accordance with any preferences you express.

More generally, we will use your personal data for the following purposes:

To process queries, and provide quotations.
To verify registration details for a licenced product with 3rd parties eg Gas Safe.
Fulfilment of orders for goods and services with invoices being shared with a 3rd party accountancy firm.
Where this is necessary for the performance of a contract with you.
Research and statistical analysis about who is purchasing items.
Communication about our services that we think may be of interest to you;
Storing your details on the software platform we use for our online business.
Promoting our products which we think this will be of interest to you.
Sharing our work on social media platforms, our website and in person which may include the sharing of an image of work in progress or completed by Aark.

Your marketing preferences

We will always respect your wishes in respect of what type of communications you want to receive from us and how you want to receive them. There are some communications, however, that we need to send you regardless of your marketing preferences in order for us to fulfil our contractual obligations to you. Examples of these essential service communications are:

Records of transactions, such as payment receipts or Direct Debit confirmations (as applicable).

You are in control of how we communicate with you. You can update your choices and/or your contact details by contacting us at:

Email: info@aarkshop.co.uk

Post: Aark, The Old Methodist Church, Old Stone Road, East Cramlington, Northumberland, NE23 6XW

Sharing your information with others

We do not sell or share your personal data for other organisations to use other than as set out below.

Personal data collected and processed by us may be shared with the following third parties, where necessary:

Licensed bodies eg. Gas Safe, Competent Electrical Competence Person schemes etc for the purpose of verifiying membership details.
Our contractors and suppliers

How long your information is kept

We keep your personal data only for as long as necessary for each purpose we use it.eg. for accounting, tax reporting and record-keeping purposes.

Your rights

Under certain circumstances, by law you have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it. You can also withdraw your consent, where this is the basis for our processing your data (without affecting the lawfulness of our previous processing based on consent).
Request the transfer of your personal data to another party.

Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.

Contact and complaints

If you have any queries about this privacy policy or how we process your personal data, or if you wish to exercise any of your legal rights, you may contact Aark

by email: info@aarkhsop.co.uk
or by post: Aark, The Old Methodist Church, Old Stone Road, East Cramlington, Northumberland, NE23 6XW

If you are not satisfied with how we are processing your personal data, you can make a complaint to the Information Commissioner. You can find out more about your rights under applicable data protection laws from the Information Commissioner's Office website: www.ico.org.uk.